Delivery, Returns and Refunds Policy

At Rebecca James Boutique, we want you to feel confident shopping with us. Below you'll find information about delivery, cancelling online orders, returns, exchanges and refunds.

Delivery

We aim to dispatch orders within two working days of confirmation. Delivery usually takes approximately 3 to 5 working days, but this is an estimate and may vary by destination, delivery service and courier. International deliveries may take longer.

We ship worldwide to destinations available at checkout. Available delivery methods and charges are shown when you enter your address, before you place your order. International shipments may be subject to customs duties or import taxes depending on the destination and applicable arrangements.

14-Day Online Returns and Cancellations

If you change your mind about an eligible item bought online, you can tell us that you wish to cancel or return it within 14 calendar days of receiving your order. You do not need to give a reason.

If items from the same order are delivered separately, the cancellation period normally ends 14 days after you receive the last item.

After notifying us, you have a further 14 calendar days to send the goods back. You do not need to ensure the parcel has arrived with us within the initial 14-day cancellation window.

This change-of-mind policy does not limit your statutory rights if goods are faulty, damaged or not as described.

How to Start a Return

You can request a return through your customer account by selecting the relevant order, or email orders@rebeccajames.co.uk with your order number and a clear statement that you wish to cancel or return the relevant item(s).

If you checked out using a phone number and received a returns link in your SMS order confirmation, you can use that link instead.

It is enough to communicate your decision to cancel within the cancellation period. You do not have to wait for our response or approval for your statutory cancellation notice to take effect. We'll help you with any practical return instructions after you get in touch.

Returning Your Items

Please securely package your return and send it within 14 calendar days of notifying us of your cancellation, to:

Rebecca James Boutique
151 Holywood Road
Belfast
BT4 3BE
Northern Ireland
United Kingdom

For change-of-mind returns, you are normally responsible for return postage costs unless we have agreed otherwise. If we provide a return label, please follow the instructions provided with it. We recommend using a tracked service and keeping your proof of postage.

You may try on clothing as you would in a shop to check its fit and appearance. Please take reasonable care of items and return them clean, with tags and labels attached where possible. When trying on clothing, please take care to avoid makeup, fake tan, perfume, deodorant or other marks and scents. Try footwear on a clean indoor surface.

If an item has been handled more than necessary to establish its nature, characteristics or fit and its value has been reduced, we may make a deduction from the refund to reflect that reduction, where permitted by law. A missing tag or original packaging does not automatically remove your statutory cancellation rights.

Items Excluded from Change-of-Mind Returns

Some goods are exempt from the usual right to cancel, including:

• Items made to your individual specifications or clearly personalised for you.
• Sealed goods that are genuinely unsuitable for return for health protection or hygiene reasons, if you have unsealed them after delivery. Depending on how they are supplied, this may include certain sealed intimate garments or pierced jewellery.

An item is not necessarily excluded simply because it is labelled “made to order”, or because it is underwear or shapewear. Any exception must meet the applicable legal requirements. These exclusions do not affect your rights where goods are faulty or not as described.

Refunds

For a valid cancellation of an eligible online purchase, we will refund the amount paid for the returned goods. Where you cancel and return your entire order, we will also refund the cost of our least expensive standard outbound delivery service, where required by law. If you chose a more expensive delivery service, the additional upgrade cost is not normally refundable.

We will issue the refund without undue delay and no later than 14 days after we receive the returned goods or receive evidence that you have sent them back, whichever is earlier. We may wait until one of these events occurs before issuing the refund.

Refunds are normally made to your original payment method without a refund fee. Your bank or payment provider may take additional time to display the refund. Any deduction allowed by law for excessive handling will be explained.

Exchanges

If you would prefer a different size, colour or style, please contact us at orders@rebeccajames.co.uk. We are happy to help you find a suitable alternative, subject to availability.

For a straightforward exchange, you can return the original item under the process above and place a separate order for your preferred replacement. A new order can be placed at any time; stock cannot be guaranteed until that order is confirmed.

Faulty, Damaged or Incorrect Items

If an item arrives damaged, faulty or different from what you ordered, please contact orders@rebeccajames.co.uk or call 028 9508 2838. Include your order number, details of the problem and photographs if available. We'll advise you on the appropriate next steps and arrange a remedy in line with your statutory rights.

Faulty or misdescribed goods are not subject to our 14-day change-of-mind limit. UK consumer law generally gives an initial 30-day short-term right to reject qualifying faulty goods and may provide rights to a repair, replacement or other remedy after that period. Where you are entitled to reject faulty goods, we will cover reasonable return costs as required by law.

EU Customers

Customers in the European Union generally have a 14-day statutory right of withdrawal from eligible distance purchases, without having to give a reason, followed by a further 14 days to send the goods back. For goods delivered separately as part of an order, the withdrawal period generally runs from delivery of the final item. Where the withdrawal deadline falls on a non-working day, applicable EU rules may extend it to the next working day.

You may exercise this right using your customer account or by emailing orders@rebeccajames.co.uk. Applicable mandatory consumer protections in your country remain unaffected by this policy.

Purchases Made in Our Belfast Boutique

For suitable non-faulty items bought in person at our Holywood Road store, we are happy to offer an exchange or credit note in accordance with our in-store policy. Change-of-mind purchases made in store do not automatically carry the same cancellation rights as online orders. Your statutory rights for faulty or misdescribed goods are unaffected.

Need Help?

For any questions about deliveries, cancellations, returns or exchanges, email orders@rebeccajames.co.uk or telephone 028 9508 2838.

Rebecca James Boutique is a trading name of Curvy Chic Online Limited. This policy does not affect your statutory rights.